Fly Smart

I don't whether you are aware of the title or not but people who frequently travels by air can easily identify it as tag line of a domestic airliner. These days, domestic airlines are raining in India. In every six months, new airlines are coming up. But that does not mean that quality is improving. Well, my experience has told me that at least in airlines industry, quantity and quality are inversely proportional. I think I should return to 'fly smart' airlines. Recently I got a chance to travel from Bombay to Delhi via that airliner. Most of my friends had warned me in advance that these flights are rarely on time. Well, I was lucky that I became a party to that rare occasion. When I boarded the flight, I was searching for those pretty faces and greetings. Well there was none. None pretty faces do not had time to say even a hello. Plane was as worse as it could be. My seat adjuster was absent from its place. Plane was like someone has put it on runway directly from a warehouse. When treatment of passengers by support staff was very rude. They were giving a definite feeling that we were unwanted there. You can say why I am so much fuss about these petty things. After all, I have to tolerate this only for 2 hours. Well, I spent a good amount of money for travel and I have right to expect good service. I was thinking at that time of tag line 'fly smart'. This airliner is owned by a big bollywood actress and a business tycoon. I don't know whether they are taking revenge on us for their own poor traveling experience . It is not that only this airlines provide this kind of treatment. I had a terrible experience with other private airlines when I went to them for cancellation of ticket. I don't know what is qualification for sitting on ticket counters but we can expect them to understand simple english. It was written in terms and condition section that tickets can be cancelled 2 hours prior to departure. Well, those guys were adamant that they will cancel ticket only exactly two hours before departure. I had to don the cap of english tutor to the people who desperately don't want to learn the things. These incidents not one off incidents. Air travel has become a compulsion for the people who are working very far from their home towns and cannot afford two days of travelling in train in a professional environment which is all about time-constraints. I am not against private airlines. these are all responsible for fall in airfares. But they are not providing service for pennies. Airfares are still not that low that you can ignore poor service. Next time, when you try to book a flight, you better check with your friends and relatives and remember the tag line 'fly smart'.